Assessor Resource
FNSCUS402A
Resolve disputes
Assessment tool
Version 1.0
Issue Date: May 2024
This unit may apply to job roles in any sector of the financial services industry as part of a formal internal dispute resolution process.
This unit describes the performance outcomes, skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)